We are seeking a skilled and detail-oriented Urban Planner to oversee technical customer support, product training, and the integration of customer feedback into product roadmap. In this dynamic role, you will collaborate closely with product management, sales, customer support, and QA teams to develop, implement, and manage effective processes. The successful candidate will attend customer meetings to provide technical support and gather customer feedback, ensuring our products meet and exceed client expectations.

About You

You are an experienced urban planner, civil engineer, or transportation planner. You have experience working for a municipality as a consultant or internal staff in public works, transportation, transit or traffic engineering. You thrive in an agile environment, collaborating with cross-functional teams in product, customer support, sales and marketing.

Responsibilities

• Manage Technical Support: Oversee Technical Support, ensuring prompt and effective resolution of customer issues and attend customer meetings to provide technical support, when needed.

• Manage Product Training: Plan and conduct Internal Product Training sessions for staff and clients.

• Manage Customer Feedback: Integrate customer feedback into product usage metrics and feature development.

• Services Support: Expected to provide internal support conducting technical geospatial and planning analysis in support of services deliverables.

Qualifications

• 1-3 years of GIS, Urban Planning, or Civil Engineering experience.
• Must be familiar with basic GIS software suites (ESRI Arcmap, or QGIS).
• Must demonstrate experience writing and submitting technical Urban Planning, or Civil Engineering reports.
• Must demonstrate experience and comfort communicating technical information to non-technical customers or stakeholders.
• Must demonstrate experience in conducting stakeholder engagement, interviews, or public open houses to obtain feedback for solution development.

Nice to Have

• Experience working with remote or distributed teams.
• Urban planning and civil engineering certifications (CE, PTP) are a plus.
• Project management certifications (e.g., PMP, CSM) are a plus.
• Experience purchasing software for a municipality.
• Experience leading transportation, safety, or transit projects.
• Experience working in an early stage startup or GIS software company.

Benefits

• Competitive salary
• Comprehensive health benefits (Medical, Dental, Vision).
• 401K plan with employer matching.
• 21 days paid vacation + paid holidays.
• Paid lunches and team events.
• Flexible work environment (Remote/Hybrid options).

🚀 Join Urban SDK and help us build the future of data-driven transportation and mobility analytics! This is an excellent opportunity for a highly organized and motivated project manager to play a key role in our product’s success. Join us in delivering high-quality SaaS solutions that make a real impact!

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We are hiring a client facing Business Analytics Consultant to join our product team. Business analytics consultants are responsible for technical consulting and enterprise system integration for Enterprise customer IT and business stakeholders.

Product Managers work with their clients to define success, detail product requirements, align stakeholders, and plan project deliverable timelines and budget. This role works side by side with the client and engineering leads to deliver AI, Business Analytics and Data Management solutions.  

Day to day you will be interfacing with clients, C-Suite IT and Business Stakeholders to build enterprise applications in data analytics and AI.

The ideal candidate has 5+ years experience as a consultant or product manager managing resources, timelines and budget to deliver large enterprise system integration, software application development, business intelligence, and analytics.

Responsibilities

• Client point of contact and solution consultant
• Define project tasks based on client stakeholder requirements
• Document user and business needs into project requirements
• Create project timelines, tasks and roadmaps for project deliverables
• Communicate project deliverables by tasks, sub-task, owner and due dates
• Manage project status notes and action items
• Communicate project deliverables with engineering and external stakeholders
• Delivering new enterprise solutions in data analytics and AI
  

Qualifications

• 5+ years experience in consulting or enterprise business analytics
• Experience delivering large enterprise solutions and system integration
• Experience managing software development projects in a client-facing role
• Experience managing enterprise business analytics (Tableau, Power BI, Looker, Snowflake, Data Bricks, or similar)
• Experience consulting with C-Suite decision makers
• Excellent presentation and communication skills
  

Nice to Haves

• Experience in Government Transportation or Public Transit
• Experience with JIRA, Microsoft Planner or similar
• PMP Certification
• AWS, Azure, Google Cloud Certifications

Compensation and Benefits:

• Competitive Salary + Bonus
• Health, Dental, Vision Insurance
• 401K
• HSA
• Complimentary Lunch Daily
• 21 Days Paid Vacation
• Full-Time (40 hours per week)
• Hybrid Work Environment
• NDA Requirement: Yes

We are hiring an experienced Python developer to join our product team. As a Senior Python Engineer, you will be responsible for building and optimizing FastAPI-based microservices that power our data analytics platform. Your role will involve designing, developing, and maintaining scalable APIs, ETL pipelines, and backend services to process large-scale geospatial and mobility data.

About Urban SDK

Urban SDK is a location data analytics platform that helps cities, transportation agencies, and civil engineering firms turn data into insights. Our platform provides real-time analytics to address traffic congestion, crashes, transit efficiency, commuting patterns, emissions, and land use planning.

We prioritize innovation, collaboration, and flexibility in our workplace. Recognized as a Best Place to Work by the Jacksonville Business Journal and a Top 100 Early Stage Company to Work For, we are building a team passionate about solving real-world problems with technology.

About You

You are an experienced backend engineer with a passion for FastAPI microservices, API development, and data processing. You thrive in an agile environment, collaborating with UI, Data Science, QA, and DevOps engineers to build and optimize data-driven applications.

Responsibilities

• Design, develop, and maintain microservices using FastAPI for web and mobile applications.
• Architect RESTful APIs that are scalable, performant, and secure.
• Develop ETL and data processing pipelines for high-volume geospatial and mobility datasets.
• Optimize database queries and design efficient data structures (PostgreSQL, PostGIS).
• Implement authentication and authorization for APIs (JWT).
• Collaborate with cross-functional teams to define requirements and deliver new features.
• Ensure application performance and reliability by implementing caching, logging, and monitoring.
• Write unit and integration tests to maintain high code quality.
• Contribute to CI/CD pipelines for automated testing and deployment.

Qualifications

• 4+ years of experience in backend development using Python.
• Expertise in FastAPI (or Flask/Django with willingness to switch to FastAPI).
• Experience in building microservices and RESTful APIs.
• Proficiency with SQL databases (PostgreSQL, PostGIS preferred).
• Familiarity with ETL pipelines and data engineering concepts.
• Experience with Docker, Kubernetes, or other container orchestration tools.
• Understanding of asynchronous programming with Python (AsyncIO, Celery).
• Knowledge of authentication & security best practices (OAuth, JWT, HTTPS).
• Experience with cloud platforms (AWS, GCP, or Azure).

Nice to Have

• Experience with geospatial data and GIS tools.
• Experience leading backend teams and mentoring.
• Knowledge of real-time data streaming (Kafka, RabbitMQ, Redis Streams).
• Familiarity with GraphQL and WebSockets.
• Experience with serverless architectures (AWS Lambda, GCP Cloud Functions).

Benefits

• Competitive salary ($110K - $150K) + bonuses.
• Comprehensive health benefits (Medical, Dental, Vision).
• 401K plan with employer matching.
• 21 days paid vacation + paid holidays.
• Paid lunches and team events.
• Flexible work environment (Remote/Hybrid options).

🚀 Join Urban SDK and help us build the future of data-driven transportation and mobility analytics!

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At Urban SDK, customer relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts, serve as our main point of contact, and grow the accounts. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with conducting renewals, farming upsell leads, and closing businesses to reach quotas.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships leading to increased customer retention
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Train and Onboard new customers, so they have a full understanding of the platform
  

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet retention and upsell quotas
• Train and successfully onboard new customers
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
  

Required skills and qualifications

• BA/BS required or equivalent experience
• 3+ years of SaaS experience, preferably with enterprise accounts
• Demonstrated ability to articulate the business value of complex enterprise technology
• Familiarity with the transportation technology, city planning, or civil engineering industry
• A track record of overachievement and hitting retention targets
• Familiarity with analytics, databases, and smart city technology is a plus
• Skilled in managing time and resources; sound approach to qualifying opportunities
• Possess aptitude to learn quickly and establish credibility
• Passionate about joining a team of entrepreneurs

Compensation and Benefits:

• Competitive Salary + Commission
• Health, Dental, Vision Insurance
• 401K
• HSA
• Complimentary Lunch Daily
• 21 Days Paid Vacation
• Full-Time (40 hours per week)
• Hybrid Work Environment
• NDA Requirement: Yes

Urban SDK is seeking a Sales Development Representative (SDR) who will play an integral role in our growth and customer acquisition efforts. In this role, you will be the front line of our sales organization, identifying prospects, building relationships, and setting up the foundation for future sales success. As an SDR, you will gain comprehensive sales training and development, with the clear goal of advancing into a full-time sales role.

This position is ideal for someone eager to learn the sales process, build lasting relationships with key decision-makers, and develop their career within a fast-paced, innovative tech company. You will work closely with the sales and account teams, and your success will be measured by the quality and volume of leads generated, as well as your ability to develop into a future sales leader.

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Core Responsibilities:

1. Lead Generation and Qualification:
   
   • Develop a comprehensive understanding of Urban SDK’s products, services, and market positioning.
   • Use cold calling, emailing, and outreach tools (HubSpot, Apollo, ZoomInfo) to identify and engage new leads.
   • Qualify prospects by understanding their needs and positioning the best Urban SDK solutions to meet those needs.
   • Manage and nurture a pipeline of leads, ensuring ongoing communication and relationship-building to move prospects through the sales funnel.
2. Sales Training and Development:
   
   • Participate in hands-on sales training and coaching to develop your understanding of the sales process, including lead generation, qualification, and deal progression.
   • Collaborate closely with the sales team and attend sales meetings to gain exposure to advanced sales strategies.
   • Work towards a promotion to a full-time sales executive role through demonstrated performance and successful lead generation.
3. Upward Mobility and Sales Career Growth:
   
   • This role is designed as a stepping stone for individuals aiming to advance into a full-time sales position.
   • As an SDR, you will be coached and mentored to become a successful sales executive, manage your own accounts, and contribute to Urban SDK’s growth.
   • Show initiative and a willingness to take on additional responsibilities, such as assisting in product demonstrations and client meetings, to accelerate your development.
4. Collaboration and Relationship Building:
   
   • Build strong, trusting relationships with potential customers, understanding their business challenges and goals.
   • Set up meetings and calls between qualified prospects and Urban SDK’s sales executives.
   • Work closely with the customer success, implementation, and sales teams to ensure a smooth transition from lead qualification to full customer onboarding.
5. Continuous Improvement:
   
   • Identify and recommend improvements to the lead generation playbook to enhance overall sales effectiveness.
   • Stay updated on market trends, customer needs, and industry changes to improve your ability to connect with prospects.

Qualifications:

• Preferred Bachelor’s degree or equivalent work experience in sales, marketing, or a related field.
• Strong communication skills, with the ability to engage effectively via phone, email, and in-person meetings.
• A self-starter with a growth mindset, eager to learn and advance within a sales organization.
• Ability to analyze and understand customer needs and match them with appropriate solutions.
• Familiarity with sales technologies (e.g., HubSpot, Apollo, ZoomInfo) is a plus.
• Must be able to commute to our office and be open to growth into a full-time sales role.

Compensation and Benefits:

• Competitive Salary + Commission
• Health Insurance
• 401K
• Paid for Lunches
• 21 Days Paid Vacation
• Full-Time (40 hours per week)
• NDA Requirement: Yes

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