Manheim Township, PA

Background

Manheim Township, located in Lancaster County, Pennsylvania, is home to approximately 44,000 residents. Like many growing communities, the township faces a high volume of speeding complaints from residents concerned about traffic safety on neighborhood roads. In response, township officials turned to Urban SDK to improve how they monitor, analyze, and respond to these concerns. A point of focus for the township’s law enforcement team was the ability to use accurate, verified data in order to address concerns in an efficient manner.

Public Speeding Complaints Challenges

Before working with Urban SDK, the process for responding to speeding complaints was labor-intensive and time-consuming.

Some hurdles Manheim faced:

1. Deploying speed study equipment and collecting data could take several weeks per complaint
2. Stakeholders leaders needed faster access to accurate data
3. Concerned citizens desired faster turnaround on their speeding complaints
4. Public communications regarding roadway issues were delayed due to data access and validity

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Public Speeding Complaint Solutions

How City of Manheim implemented Urban SDK

1. Initial Assessment: Identify primary traffic enforcement challenges and set project goals
2. Platform Integration: Integrate Urban SDK's software with existing city systems
3. Training and Support: Provide comprehensive training for city staff and ongoing support
4. Data Collection and Analysis: Use the platform to collect and analyze traffic data for actionable insights
5. Alignment Meetings: Structured calls to ensure all stakeholders are getting the most out of their Urban SDK subscription

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Customer Success with Urban SDK

How Manheim Township succeeds with Urban SDK

1. Faster Decision-Making: Instant access to accurate data has significantly reduced the time required to address traffic concerns from weeks to hours
2. Improved Responsiveness: Officers can quickly address public speeding concerns, enhancing safety and satisfaction in the community
3. Enhanced Public Communication: Better communication between departments and city leadership through data transparency
4. Operational Efficiency: Staff can now quickly analyze vehicle speeds at specific locations without deploying physical equipment

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Conclusion

Urban SDK has become a key part of Manheim Township’s commitment to improving traffic safety and government responsiveness. Officials can now resolve complaints in days instead of weeks, enhancing resident trust and allowing staff to focus resources on areas with confirmed speeding issues. With automated traffic data insights and visual dashboards, the township continues to streamline operations and better serve its growing community.

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